Which of the following statements about factors that cause work attitudes is accurate?

Learning Objectives

Define “work-related attitudes”.Describe the connection in between attitudes and behaviors.Define and also differentiate in between task satisfactivity and also organizational commitment.List the components related to project satisfactivity and also organizational commitment.Describe the results of job satisfactivity and also organizational commitment.Identify the means in which carriers have the right to track occupational perspectives in the worklocation.

You watching: Which of the following statements about factors that cause work attitudes is accurate?

Our actions at job-related often relies on how we feel about being tright here. Therefore, making feeling of just how people behave actually counts on knowledge their work-related perspectives. An mindset refers to our opinions, beliefs, and also feelings around facets of our environment. We have mindsets towards the food we eat, civilization we connect via, courses we take, and miscellaneous other things. At work, 2 certain job mindsets have actually the biggest potential to affect exactly how we behave actually. These are project satisfactivity and organizational commitment. Job satisfaction refers to the feelings world have actually toward their task. If the variety of research studies conducted on task satisfactivity is an indicator, project satisfactivity is more than likely the the majority of crucial project attitude. Institutions such as Gallup Inc. or the Society of Person Resource Management (SHRM) periodically conduct studies of project satisfaction to track just how satisfied employees are at job-related. According to a current Gallup survey, 90% of the employees surveyed shelp that they were at leastern somewhat satisfied with their tasks. The recent SHRM examine revealed 40% who were exceptionally satisfied (What keeps employees satisfied, 2007). Organizational commitment is the emotional attachment people have toward the firm they occupational for. Tright here is a high level of overlap in between job satisfactivity and also organizational commitment, bereason points that make us happy via our project frequently make us even more committed to the agency also. Companies believe that these mindsets are worth tracking bereason they are regularly linked via essential outcomes such as performance, helping others, absenteeism, and turnover.

How strong is the attitude-habits link? First of all, it relies on the attitude in question. Your attitudes toward your colleagues might affect whether you actually assist them on a job, but they might not be a good predictor of whether you will certainly quit your task. 2nd, it is worth noting that mindsets are even more strongly pertained to intentions to behave actually in a particular method, rather than actual behaviors. When you are dissatisfied through your task, you may have the intention to leave. Whether you will actually leave is a different story! Your leaving will certainly depend on many type of determinants, such as availcapability of alternate work in the market, your employability in a different company, and also sacrifices you have to make while changing work. In various other words, while perspectives provide us hints about exactly how a perkid could behave actually, it is crucial to remember that behavior is likewise strongly influenced by situational constraints.

OB Toolbox: How Can You Be Happier at Work?Have a positive mindset about it. Your personality is a huge component of your happiness. If you are always searching for the negative side of everything, you will certainly discover it.A great fit via the task and also agency is crucial to your happiness. This starts through learning yourself: What execute you desire from the job? What do you reap doing? Be hocolony via yourself and also perform a self-assessment.Get exact information around the job and the company. Ask thorough inquiries around what life is favor in this company. Do your research: Read about the company, and use your social network to understand also the company’s society.Develop excellent relationships at work. Make friends. Try to gain a mentor. Approach a perkid you admire and attempt to construct a partnership with this person. An knowledgeable mentor can be a good help in navigating life at a agency. Your social network deserve to help you weather the bad days and also administer you emotional and important support in the time of your time at the agency and afterward.Pay is essential, yet task characteristics issue even more to your task satisfaction. Don’t sacrifice the job itself for a little bit even more money. When selecting a project, look at the level of difficulty, and the potential of the project to make you engaged.Be proenergetic in regulating organizational life. If the task is stressful, cope via it by efficient time administration and having actually a great social netoccupational, as well as being proactive in acquiring to the source of stress. If you don’t have actually sufficient direction, ask for it!Kcurrently once to leave. If the job makes you unhappy over an extended period of time and also tright here is little hope of solving the problems, it might be time to look elsewhere.

What Causes Positive Work Attitudes?

What makes you satisfied with your project and also construct commitment to your company? Research mirrors that world pay attention to several aspects of their work atmosphere, including how they are treated, the relationships they create through colleagues and also supervisors, and the actual work-related they perdevelop. We will certainly now summarize the determinants that show constant relationships through job satisfaction and also business commitment.

Figure 4.2 Factors Contributing to Job Satisfaction and Organizational Commitment


Can assessing the work setting completely define how satisfied we are on the job? Interestingly, some experts have actually displayed that job satisfaction is not purely environmental and also is partly because of our personality. Some people have a displace to be happy in life and also at work-related regardless of eco-friendly determinants.

It seems that human being who have actually a positive affective disposition (those that have actually a tendency to endure positive moods even more often than negative moods) tend to be even more satisfied through their jobs and even more committed to their service providers, while those that have actually a negative disposition tend to be much less satisfied and less committed (Connolly & Viswesvaran, 2000; Thoresen et al., 2003). This is not surprising, as civilization who are established to watch the glass as half complete will certainly alert the good points in their work atmosphere, while those via the opposite character will uncover even more points to comordinary about. In addition to our affective displace, world who have actually a neurotic personality (those who are moody, temperapsychological, important of themselves and also others) are less satisfied via their job, while those that are emotionally even more stable tend to be even more satisfied. Other traits such as conscientiousness, self-esteem, locus of control, and extraversion are also related to positive occupational perspectives (Judge et al., 2002; Judge & Bono, 2001; Zimmerguy, 2008). Either these human being are even more effective in finding jobs and also service providers that will make them happy and develop much better relationships at work, which would certainly increase their satisfaction and commitment, or they sindicate watch their atmosphere as even more positive—whichever before the situation, it seems that personality is regarded job-related perspectives.

Person–Environment Fit

The fit between what we lug to our work setting and also the eco-friendly demands influences our occupational attitudes. As such, person–job fit and person–company fit are positively concerned project satisfactivity and commitment. When our abilities complement job demands and our worths match firm values, we tfinish to be even more satisfied via our job and also even more committed to the company we work for (Kristof-Brvery own, Zimmerman, & Johnkid, 2005; Verquer, Beehr, & Wagner, 2003).

Job Characteristics

The presence of particular attributes on the project seems to make employees more satisfied and even more committed. Using a selection of skills, having actually autonomy at work, receiving feedback on the job, and perdeveloping a far-ranging task are some project features that are regarded satisfaction and commitment. However, the presence of these components is not crucial for everyone. Some human being have a high growth require. They suppose their tasks to aid them build new skills and enhance as an employee. These civilization tfinish to be even more satisfied when their work have actually these attributes (Loher et al., 1985; Mathieu & Zajac, 1990).

Psychological Contract

After accepting a job, world come to work via a set of expectations. They have actually an knowledge of their responsibilities and civil liberties. In various other words, they have a emotional contract with the agency. A psychological contract is an unwritten understanding around what the employee will lug to the occupational atmosphere and what the firm will certainly provide in exreadjust. When human being perform not obtain what they expect, they experience a emotional contract breach, which leads to low task satisfactivity and commitment. Imagine that you were told before being hired that the firm was family friendly and collegial. However before, after a while, you realize that they suppose employees to occupational 70 hours a week, and also employees are aggressive toward each various other. You are likely to suffer a breach in your mental contract and also be dissatisfied. One means of staying clear of such difficulties is for providers to provide realistic job previews to their employees (Premack & Wanous, 1985; Wanous et al., 1992; Zhao et al., 2007).

Organizational Justice

A strong influence over our satisfactivity level is just how sensibly we are treated. People pay attention to the fairness of agency policies and procedures, treatment from supervisors, and pay and also other rewards they receive from the company (Cohen-Charash & Spector, 2001; Colquitt et al., 2001; Meyer et al., 2002).

Relationships at Work

Two strong predictors of our happiness at job-related and commitment to the firm are our relationships with coworkers and managers. The people we communicate via, their level of compassion, our level of social acceptance in our work-related team, and also whether we are treated with respect are all essential factors bordering our happiness at job-related. Research additionally shows that our relationship with our manager, how consideprice the manager is, and whether we build a trust-based relationship via our manager are critically crucial to our project satisfaction and also organizational commitment (Bauer et al., 2007; Gerstner & Day, 1997; Judge, Piccolo, & Ilies, 2004; Kinicki et al., 2002; Mathieu & Zajac, 1990; Meyer et al., 2002; Rhoades & Eisenberger, 2002). When our manager and also upper monitoring listen to us, treatment about us, and worth our opinions, we tend to feel great at work. Even tiny actions may present employees that the administration cares about them. For instance, Hotel Carlton in San Francisco was recently taken over by a brand-new monitoring team. One of the small things the brand-new administration did created dramatic outcomes. In response to an employee perspective survey, they replaced the old vacuum cleaners housekeepers were making use of and establimelted a plan of replacing them annually. This basic act of listening to employee problems and also taking action went a lengthy way to making employees feel that the management cares about them (Dvorak, 2007).


Not surprisingly, the amount of anxiety current in our task is related to our satisfactivity and commitment. For example, experiencing role ambiguity (vagueness in relation to what our duties are), function dispute (facing contradictory demands at work), and organizational national politics, and worrying around the protection of our project are all stressors that make civilization dissatisfied. On the other hand also, not all stress and anxiety is negative. Some stressors actually make us happier! For instance, working under time push and also having actually a high degree of responsibility are stressful, but they have the right to likewise be viewed as obstacles and tend to be concerned high levels of satisfaction (Kinicki et al., 2002; Meyer et al., 2002; Miller, Rutherford, & Kolodinsky, 2008; Podsakoff, LePine, & LePine, 2007).

Work–Life Balance

In the 1950s, people’s work was all-consuming. Employees visited work, functioned long hrs, and the remainder of the household welcomed that work came first. As society adjusted, the idea of always putting job-related initially became outdated. In modern-day times, more employees intend to lead well balanced lives, seek hobbies, and spfinish more time with their youngsters while at the exact same time continuing to succeed at occupational. The idea of work–family members problem is one cause of task dissatisfaction. This dispute can be especially strong for woguys bereason of the time crucial for pregnancy and giving birth, but guys struggle with it as well. When work life interferes via household life, we are even more stressed and unhappy with our jobs. Research mirrors that plans that aid employees achieve a balance between their work-related and also individual lives, such as enabling telecommuting, are regarded greater task satisfaction. For instance, the clinical resources team of the pharmaceutical firm AstraZeneca International does not have actually addressed working hrs, and employees deserve to occupational any type of hours they choose. Motorola’s technological acceleration group additionally has actually versatile hrs and also have the right to work-related from anywhere (residence, office, or a coffee shop) at anytime (Kossek & Ozeki, 1998; Gajendran & Harriboy, 2007; Shellenbarger, 2007).

Consequences of Confident Work Attitudes

Why perform we treatment about the task satisfaction and organizational commitment of employees? What behaviors would certainly you expect to watch from someone that has actually more positive work attitudes?


Work perspectives are regularly excellent predictors of work actions, such as performance, citizenship habits, absenteeism, and turnover.

If you say “higher performance,” you have actually stumbled upon among the a lot of controversial topics in business behavior. Many studies have actually been devoted to expertise whether happy employees are even more fertile. Some studies display weak correlations between satisfaction and performance while others present higher correlations (what researchers would speak to “medium-sized” corconnections of 0.30) (Iaffaldano & Muchinskies, 1985; Judge et al., 2001; Petty, McGee, & Cavender, 1984; Riketta, 2008). The correlation between commitment and also performance often tends to be even weaker (Mathieu & Zajac, 1990; Riketta, 2002; Wright & Bonnett, 2002). Even via a correlation of 0.30 though, the partnership may be lower than you might have actually meant. Why is this so?

It appears that happy workers have an inclicountry to be even more involved at work-related. They might want to perdevelop better. They may be more urged. But tright here are additionally exceptions. Think about this: Just because you desire to perform, will you actually be a greater performer? Chances are that your ability level in performing the project will certainly issue. Tbelow are also some work wbelow performance counts on determinants beyond an employee’s control, such as the pace of the machine they are functioning on. Because of this reason, in expert work such as design and study, we view a higher link in between job-related attitudes and performance, as opposed to manual jobs such as assembly line occupational (Riketta, 2002). Also, think about the alternate possibility: If you don’t choose your task, does this intend that you will certainly reduce your performance? Maybe up to a specific point, yet there will certainly be determinants that prevent you from reducing your performance: the fear of acquiring fired, the desire to acquire a promotion so that you deserve to get out of the task that you disprefer so a lot, or your skilled work-related ethic. As an outcome, we have to not expect a one-to-one relationship in between satisfaction and also performance. Still, the observed correlation in between work-related attitudes and performance is vital and also has handy worth.

Work attitudes are also more strongly regarded organizational citizenship behaviors (actions that are not component of our project yet are practical to the organization, such as helping brand-new employees or functioning voluntary overtime). Satisfied and also committed world are lacking much less generally and also for shorter duration, are likely to continue to be through a firm much longer, and also show less aggression at occupational. Just as necessary, civilization that are happy at job-related are happier via their lives in its entirety. Given that we spend so a lot of our waking hrs at occupational, it is no surpincrease that our satisfaction through our task is a large part of how satisfied we feel about life in basic (Brush, Moch, & Pooyan, 1987; Carsten & Spector, 1987; Cohen, 1991; Cohen, 1993; Cohen & Hudecek, 1993; Fassina, Jones, & Uggersley, 2008; Hackett, 1989; Herschcovis et al., 2007; Kinicki et al., 2002; LePine, Erez, & Johnchild, 2002; Mathieu & Zajac, 1990; Meyer et al., 2002; Organ & Ryan, 1995; Randall, 1990; Scott & Taylor, 1985; Tait, Padgett, & Baldwin, 1989; Tett & Meyer, 1993; Zimmerguy, 2008). Finally, a satisfied workpressure appears to be pertained to positive firm-level outcomes, such as customer satisfaction and loyalty, profitability, and security in the workarea (Harter, Schmidt, & Hayes, 2002).

Assessing Work Attitudes in the Workplace

Given that occupational perspectives may give us clues regarding that will leave or continue to be, who will perform better, and also that will certainly be more engaged, tracking satisfactivity and commitment levels is a beneficial action for providers. If there are companywide worries that make employees unhappy and disinvolved, then these problems have to be refixed. There are at least two methodical means in which service providers can track occupational attitudes: via perspective surveys and leave interviews. Companies such as KFC Corporation and Long John Silver’s Inc. restaurants, the SAS Institute, Google, and also others give regular surveys to employees to track their work mindsets. Companies can obtain even more out of these surveys if responses are organized confidential. If employees come to be pertained to that their individual responses will be common through their immediate manager, they are much less likely to respond honestly. In addition, the success of these surveys relies on the credibility of monitoring in the eyes of employees. If monitoring periodically collects these surveys however no action comes out of them, employees may embrace a much more cynical mindset and begin ignoring these surveys, hampering the success of future efforts.

An departure intercheck out requires a meeting through the departing employee. This meeting is often conducted by a member of the humale reresource management department. The departing employee’s manager is the worst perchild to conduct the intercheck out, because managers are often among the major factors an employee is leaving in the initially location. If carried out well, this meeting may disclose what makes employees dissatisfied at work and provide management clues about locations for advancement.

Key Takeaway

Work attitudes are the feelings we have actually toward various facets of the work-related environment. Job satisfaction and also business commitment are 2 vital attitudes that are the a lot of relevant to vital outcomes. Attitudes create an intention to behave in a specific method and might predict actual actions under particular problems. People develop positive job-related attitudes as a result of their personality, fit via their setting, anxiety levels they experience, relationships they construct, perceived fairness of their pay, firm plans, interpersonal therapy, whether their mental contract is violated, and the visibility of policies addressing work–life problem. When world have actually more positive work attitudes, they may have actually the inclicountry to percreate much better, screen citizenship habits, and be lacking much less often and also for shorter durations of time, and also they are much less likely to quit their jobs within a brief duration of time. When workplace attitudes are more positive, providers advantage in the create of greater security and also better customer service, and better agency performance.


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